Google launched their Nexus One handset just last week and it received widespread news coverage. However, since the launch something else has been in the press – complaints and confusion. Although HTC make the handset, the support is to be handled by Google themselves and, like many webmasters will already know, Google aren’t the best at real-people responses. Google are doing email and forum-only support, with many owners finding the lack of instant response a new and annoying experience.
Many complaints are coming in about 3G reception, plus there’s other concerns about conflicting information being given by others in the forums. T-Mobile and HTC are also having to deal with frustrated owners who are having problems with the phone, only to be referred to Google for email-only responses that can take a number of days.
Update – T-Mobile USA have now posted an item in their own forums about the 3G issues..
Link – BBC News
Nexus One suffers customer complaints
January 11, 2010