O2 Network falters (Update 5)

On O2? Got a network problem? You’re not the only one. Mo Bhayat emailed us this afternoon to tell us that he’d lost his connection on his O2 phone. We checked the O2 Status Page but got …err… this…

..looks like there’s a bit of an issue. Mo managed to speak to an O2 rep online, and she said..

We’re facing a network issue , Our Engineering team are working on the problem as a priority in order to resume full service as soon as possible.

We asked you guys about this and Ralph Cantellow told us that he’s not had any connection since about 4PM. He’s got a Nokia Lumia offline in West London, a Samsung Note offline in Swindon but strangely there’s a working Blackberry in West London. O2 have added this Tweet which states …

There’s a problem affecting some customers’ mobile service. Engineers are working to restore full service asap.

..it then links to the O2 Status Page, but that, as you know, is broken too. It doesn’t seem to be location specific and has borked a lot of GiffGaff and Tesco mobiles too.

Let us know if you’ve experienced issues and where you are. We’re currently looking at some of the Tweets that O2 are getting. Awkward…

Update – As we speak some customers have been down for 17 hours with the fault occurring at 1.30PM on July 11th. It appears that the fault is stopping a large amount of O2 mobiles registering on the network. We’ve had a few emails telling us that disabling the 3G on your phone restores connectivity. Let us know if that works for you.

O2’s status page is still a little floppy, but we have managed to grab this latest update, however there’s still no ETA on a fix…

Making calls and using data

05:40 – We’re continuing to drive the recovery of this issue with our support teams and vendors. We’re working to restore service as quickly as possible. Unfortunately we’re unable to confirm any timescales for service restoration at this time. We’ll let you know as soon as we can. We apologise once again for any inconvenience this incident is causing.

03:25 – We’re still working with our support teams and vendors trying to restore service as quickly as possible. We apologise for any inconvenience caused whiile this recovery work is in progress. We’ll provide further updates as soon as we can.

01:00 – We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network. As a result, some customers are having difficulty making or receiving calls, sending texts or using data. We, and our central supplier, have deployed all possible resources and are working through the night to restore service as soon as possible. We apologise again to customers affected and will provide further updates as soon as we can

23:00 – Our engineers and vendors are continuing to deal with the problem as a priority and we hope to restore full service as soon as possible.

19:00 – We continue to manage the problem on our network that is affecting some of our customers. Customers may still be having difficulty making and receiving calls, sending texts or using data.We are sorry for any inconvenience. Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible.

16:45 – We’re currently seeing a problem on our network affecting some of our customers.As a result, you may have difficulty making or receiving calls, sending texts or using data.Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible.

Update 2 – Reports are coming in that if the user switches off the 3G then signal is restored and calls and texts are possible.  We are currently trying to verify this information. Let us know if it works for you.

Update 3 – Ralph Cantellow has been back in touch to confirm that disabling the 3G has worked for him and at least regained the ability to send and receive calls and texts.

O2 now seem to be confirming that customers should turn off 3G to get calls and texts working. No news on when it will be sorted.

Turned 3G off on mine, so get E, and now makes calls and texts.

Sure, it’s only a work-around, but it should at least get you back onto the network, albeit with slower data speeds.

Update 4 – This from the service status page at o2:

08:00 – We can confirm that our 2G network service has now been restored. Customers who were affected should now be able to make and receive calls.
Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses.
Customers affected may wish to try switching their mobile phones off and on as service returns.
We are sorry again for the inconvenience this has caused some customers and can provide reassurance that we continue to deploy all possible resources, and will do so until full service is restored.

 

Update 5 – According to O2, their network is now fully operational. Customers may have to turn their phones off and on again, plus don’t forget to re-enable 3G data if you tried the earlier fix. Tesco and GiffGaff customers should now be active too