Following news that up to a third of their customers were offline during “that failure” last week, there’s now 10% off your bill if you were one of the unlucky 7 million-or-so that were without service.
The rather apologetic blog post details how the goodwill gesture will be applied..
– Pay Monthly customers will receive 10% off their July subscription which will be applied on their September bill, which is equivalent to 3 days back
– Pay & Go customers will receive 10% extra on their first top-up in September
– (These will be applied automatically – you don’t need to do anything to activate them)
In addition, O2 are giving everyone a £10 voucher to spend… in an O2 shop. Whether Tesco and GiffGaff customer (who use the O2 masts) will get some of this goodwill remains to be seen.
Link – O2 Blog
So someone on a £20 sub gets £2 off, and Someone with a £35 sub gets £3.50 off, even though the amount of disruption is the same to all? Why not a flat £3 or £4 for all and be done with it?
I’m not with o2 anymore so doesn’t matter to me, just an observation that was quite poor to scale it.
Very good point. It seems to be a sliding scale.