Now that the Nokia Lumia Cyan software has started to roll out there has been a general torrent of people reporting problems.
Millions of us signed up for Microsoft’s Preview for Developers, a simple and foolproof means of getting early releases of Windows Phone 8.1 onto our handsets. The regular updates suggested that early adopters were on course to receive Cyan once it was available, but it seems that this has not been the case for everyone.
Microsoft’s full statement says:
“We are currently investigating the issue. We have paused delivery of the update to customers using the Preview for Developers and will resume once a fix is in place. Customers whose phones have been affected should use the Nokia Software Recovery Tool to return your Lumia to a normal commercial software state before downloading the Lumia Cyan update.”
All is not lost then. For those desperate for the joys of Cyan (which was reviewed favourably on Coolsmartphone here: http://www.coolsmartphone.com/2014/07/15/nokia-lumia-cyan-update-roll-out-starts/), there are two options:
1) use the Nokia Recovery Software Tool (available here: http://www.nokia.com/gb-en/support/faq/?action=singleTopic&topic=FA142987) to downgrade and remove the Preview for Developers
2) wait for Microsoft to release a fix
Microsoft’s advice: downgrade. Being rather lazy at heart though, I’m plumping for option 2…