Following the problems created by Emperor Trump, sorry President Trump, Huawei have decided to keep in contact with their customers and try to address some of their concerns. It’s a good sign really, because we’re all a bit worried about our shiny Huawei or Honor handsets and, following all the blocks by Google, ARM and other partners, what the future holds.
The company have added this page with answers to some of the worries…
We always put our consumers first, regardless of the challenges we face.
All Huawei smartphones and tablets will continue to receive security patches and Android updates.
Anyone who has already bought, or is about to buy a Huawei smartphone, can continue to access the world of apps as they have always done. All devices continue to be covered by our manufacturer’s warranty and will receive full service support accordingly.
Our most popular current devices, including the P30 series, will be able to access Android Q. In fact, we have already launched a beta developer programme for Android Q which is running right now on our Mate 20 Pro device.
The company then published answers to some of the commonly asked questions from customers. It includes some of the rumours that have been flying around…
RUMOUR #1 – Huawei smartphones and tablets will no longer get software or security updates.
Ongoing security and software updates will continue to be provided to keep all Huawei smartphones and tablets secure and up-to-date.
RUMOUR #2 – Android will be automatically uninstalled from Huawei smartphones and tablets.
Android will not be automatically uninstalled from Huawei smartphones and tablets. We continue to work closely with our partners to ensure our consumers can always enjoy the best possible experience.
RUMOUR #3 – Huawei users will not be able to download or use apps like WhatsApp, Facebook or Instagram.
For all Huawei smartphones and tablets, WhatsApp, Facebook, and Instagram apps can be downloaded and used as normal.
RUMOUR #4 – Windows will no longer work on Huawei PCs.
We can confirm that Huawei devices with Microsoft software will be upgraded and supported
RUMOUR #5 – If you reset your Huawei smartphone or tablet, you will lose access permanently to Android Services and Google Apps.
If you reset your Huawei smartphone or tablet to factory settings, Android Services and Google Apps can still be downloaded and used as normal.
RUMOUR #6 – The current situation impacts the warranty on Huawei smartphones and tablets.
Nothing has changed. Huawei provides after-sales service as before, in accordance with the existing warranty policy.
RUMOUR #7 – Huawei smartphones & tablets will offer reduced functionality.
All Huawei smartphones & tablets will continue to function as they currently do.
RUMOUR #8 – Huawei will no longer sell smartphones.
Huawei will continue to sell smartphones. Furthermore, we will continue to invest in research and development to deliver leading innovation and the best possible smartphone experience.
RUMOUR #9 – The P30 & the P30 Pro won’t get access to Android Q.
We are confident that our most popular devices, including the P30 series, will be able to access Android Q. We have been working with third parties for many months to ensure devices will be able to receive Android Q updates. Technical preparations and testing has already begun for over 17 devices. In fact our Mate 20 Pro has already been given approval to receive Android Q as and when it is released by Google.
Here is the list of the products we have submitted to upgrade to Android Q
- P30 Pro
- P30
- Mate 20
- Mate 20 Pro
- PORSCHE DESIGN Mate 20 RS
- P30 lite
- P smart 2019
- P smart+ 2019
- P smart Z
- Mate 20 X
- Mate 20 X (5G)
- P20 Pro
- P20
- Mate 10 Pro
- PORSCHE DESIGN Mate 10
- Mate 10
- Mate 20 Lite
So some reassuring statements from Huawei which will help alleviate customers concerns, and some good news about devices moving on to Android Q.
Are you a Huawei customer? Does the current situation concern you? Me …. Nah !